Welcome to the updated Slickdeals redesign beta. Learn more and give us feedback. Or, return to the classic view.

Search in
Forum Thread

Can't connect with my browser

muddy 10 December 7, 2008 at 03:32 PM
I have a Toshiba laptop that is connected to the internet through a Buffalo router, I can get email and use Yahoo messenger but I can't get my browser to connect. FireFox or Explorer. Any ideas how to fix it?
Add a Comment Sorry, this thread is closed.

10 Comments

1

Sign up for a Slickdeals account to remove this ad.

Joined Dec 2008
L8: Grand Teacher
1,601 Reputation
#2
Try to connect to the router's IP address (see sticker on router) from your browser and access its settings.
Make sure you're trying several websites.
Also try this [205.100] to check if you are having a DNS problem
Helpful Comment? 0 0
Joined Dec 2008
L1: Learner
10 Reputation
Original Poster
#3
I've tried several websites and that's not the problem. I also tried to connect using my IP address and that didn't work. What's weird is that it connects as soon as I boot up and start the browser but then after a minute or two it no longer connects. Not sure about the DNS deal.
Helpful Comment? 0 0
Joined Jun 2006
eye caramba
1,330 Reputation
#4
jkee - morituri te salutant.
Helpful Comment? 0 0
Joined Sep 2008
L4: Apprentice
250 Reputation
#5
Did you recently install any new firewall or anti-virus software? Open up a command prompt and type ipconfig /flushdns. After that try to release an renew the adapter. Type ipconfig /release then type ipconfig /renew. See if displays an ip address and your router's IP address as the default gateway. Then, can you ping the router. type ping 192.168.x.x (fill in your router's ip address in place of the x's). let us know what the results are.
Helpful Comment? 0 0
Joined Dec 2008
L2: Beginner
18 Reputation
#6
Could be some kind of spyware/virus, i had this recently where it would 404 on me, couldn't browse at all, could use msn messenger and ping websites though.

I ran both avg and spybot, worked fine after that, a system restore might be the only the option if you can't get rid of it through running ant-virus and spyware spftware.
Helpful Comment? 0 0
Joined Dec 2008
L8: Grand Teacher
1,601 Reputation
#7
Quote from muddy View Post :
I've tried several websites and that's not the problem. I also tried to connect using my IP address and that didn't work. What's weird is that it connects as soon as I boot up and start the browser but then after a minute or two it no longer connects. Not sure about the DNS deal.
1. Did you try the link in my previous post where I mentioned "the DNS deal" as you so eloquently put it??? If not please do! The idea here is to see if the browser can load a website by ip address using port 80.

2 . Do you have other computers that are connected to the same router? Do they have any problems connecting to the web or accessing websites? Are they connected via ethernet or wifi?

3a. Are you connected via ethernet or wifi? 3b. Have you tried whichever of the two you aren't currently using?

4. Have you tried clearing your browser's cache and then going to the same sites that work at first?

5a. What antivirus & antispyware programs do you have installed? 5b. Does any of this software have a firewall that you have enabled?

6a. What is your computer's local (LAN) IP address? 6b. What is the router/default gateway lan IP?

7. Try going to https://72.14.205.100:443 and http://192.168.11.1 if you get an error about a certificate allow it once and tell me anything that happened including the aforementioned error. EDIT: forgot about the redirect on slickdeals.

8a. What version of windows are you running XP home/pro (what color is the bar that goes across the bottom of the screen when the computer starts up, green or blue) or Vista?
8b. Are you up to date on service packs and updates? Double click my computer, go to the help menu and go to about windows to see what service pack version you have installed.

9. Have you ever used the command prompt? Have you ever heard of ping, ipconfig, netstat, and tracert?

10. If connected via wifi does the computer have a physical switch you can move to enable wifi?

11. Download and run LSP-Fix [cexx.org] get it on the computer via CD or flash drive.

Please answer all of the above questions to the best of your ability or I will lose interest.

Also please look at, read in their entirety, and try the suggestions on the following pages:

http://www.computerhope.com/issues/ch000445.htm
http://forums.majorgeeks.com/show...hp?t=35407
http://www.ezlan.net/debug.html
http://www.ezlan.net/wireless.html


If you'd like to know more about how networks work there are some rather good tutorials here [lantronix.com]
Helpful Comment? 0 0
Joined Dec 2008
L1: Learner
10 Reputation
Original Poster
#8
1. Did you try the link in my previous post where I mentioned "the DNS deal" as you so eloquently put it??? If not please do! The idea here is to see if the browser can load a website by ip address using port 80.

I did and it sent me straight to google home page.

2 . Do you have other computers that are connected to the same router? Do they have any problems connecting to the web or accessing websites? Are they connected via ethernet or wifi?

My desktop is connected through a wired connection

3a. Are you connected via ethernet or wifi? 3b. Have you tried whichever of the two you aren't currently using?

My laptop is connected through a wireless connection. I never have gotten it to connect through a wired connection.


4. Have you tried clearing your browser's cache and then going to the same sites that work at first?

I have,

5a. What antivirus & antispyware programs do you have installed?

AVG

5b. Does any of this software have a firewall that you have enabled?

No

6a. What is your computer's local (LAN) IP address?

192.168.11.1

6b. What is the router/default gateway lan IP?

LAN Side IP Address 192.168.11.1
IP Address 192.168.11.1
Subnet Mask 255.255.255.0
DHCP Server Function Enable
DHCP IP Address Pool 192.168.11.2 for up to 64 Address(es)
Excluded IP Addresses:


7. Try going to https://72.14.205.100:443 and http://192.168.11.1 if you get an error about a certificate allow it once and tell me anything that happened including the aforementioned error. EDIT: forgot about the redirect on slickdeals.

When I go to https://72.14.205.100:443 it comes up with a plain white screen. No error message, not 404, no time out, just a plain white blank screen. When I go to http://192.168.11.1 it tells me it times out. That the server is taking too long to respond.

8a. What version of windows are you running XP home/pro (what color is the bar that goes across the bottom of the screen when the computer starts up, green or blue) or Vista?

XP Home Edition It starts up blue.

8b. Are you up to date on service packs and updates? Double click my computer, go to the help menu and go to about windows to see what service pack version you have installed.

Service Pack 3

9. Have you ever used the command prompt? Have you ever heard of ping, ipconfig, netstat, and tracert?

I have and I tried all three and they seem to all connect just like they're supposed to. It's pinging correctly and everything tells me I'm connected,

10. If connected via wifi does the computer have a physical switch you can move to enable wifi?

It does and it's on.

11. Download and run LSP-Fix get it on the computer via CD or flash drive.

I did and it tells me no problems found.

What gets me is that when I booted it this morning it told me there was an update for Adobe available and it downloaded and installed it just like it's supposed to, I don't get it....

I read through all the links and tried several things to get the browser to connect but no luck,

I appreciate all of your help.
Helpful Comment? 0 0

Sign up for a Slickdeals account to remove this ad.

Joined Dec 2008
L8: Grand Teacher
1,601 Reputation
#9
On the problem computer open the command prompt (start:run:cmd)
type (no quotes actually typed on any of these) "ipconfig /flushdns" <hit return> it should say something to the effect of dns cache cleared
type "ipconfig /release" <hit return>
tyoe "ipconfig /renew" <hit return>
type "ipconfig/all" and hit return, copy the output to a txt or word file TO COPY FROM THE COMMEND PROMPT, RIGHT CLICK SELECT MARK USE THE LEFT MOUSE BUTTON TO MAKE YOUR SELECTION AND THE CLICK ON THE SELECTION WITH THE RIGHT MOUSE BUTTON. Paste into document.

A) now type: ping 64.38.238.98
you should get something like this: Reply from 64.38.238.98: bytes=32 time=85ms TTL=51 if it says request timed out it failed. post what happens

B) next try: ping slickdeals.net
post what happens

C)next try: ping 192.168.11.1 (your router)
post result

D) Next open one of the programs that was working and login (if you can) also try going to 192.168.11.1 (router config page) in your browser.

go back to the command prompt type netstat and copy the contents to the txt file.
Post the txt file here.


Go to control panel:windows firewall to verify that the firewall is off.

Try creating a new profile in firefox by doing this:
go to start click run then type: firefox -P
in the prompt that shows up click create new profile now see if it can browse websites.

Mis-configured DNS settings could be causing this.

If none of the above helps try this:
http://support.microsoft.com/kb/299357
choose download guided help.

If you've ever had norton antiviris/firewall installed follow these instructions [symantec.com]

If it still doesn't work go through every step of the malware removal guide I posted above

then if it still doesn't work download the standalone version of the SP3 installer and run it.
Helpful Comment? 0 0
Joined Sep 2007
Hip House Heysus
51 Reputation
#10
Try uninstalling your anitvirus/spyware or disabling it completely. I had a friend who I helped with the same problem. Messenger worked and he would get updates too. He uninstalled AVG and rebooted. He was back online.
Helpful Comment? 0 0
Joined Dec 2008
L1: Learner
10 Reputation
Original Poster
#11
Well I hate to tell you this especially after all of the hard work you did for me (which I REALLY appreciate!) but I have it fixed! I went through all the steps you told me to and I got down to the firewall part. I had the firewall turned off and yet it said it was on (the green thingy was ON) I couldn't see where I had a firewall running anywhere and yet there was. Seems that Zone Alarm was running when I didn't think it was. I couldn't SEE it running and I had no way to turn it off so... I uninstalled it. Now everything works. I must say I feel pretty foolish but yet I did learn a great deal and for that I thank you.

Thanks a lot. I really do appreciate all your hard work.

Phillip
Helpful Comment? 0 0
Page 1 of 1
1
Sorry, this thread is closed.
Add a Comment
 
Slickdeals Price Tracker
Saving money just got easier.
Start Tracking Today
Copyright 1999 - 2015. Slickdeals, LLC. All Rights Reserved. Copyright / DMCA Notice  •  Privacy Policy  •  Terms of Service  •  Acceptable Use Policy (Rules)