SERO transfer

I found someone who is willing to transfer their SERO account to me. Does anyone know how this works? I understand it's called a Transfer of Liability (TOL).

Do I need to have a Sprint account (I currently don't have one), or am I just taking over my friend's account (ie, getting his account number, etc, and just changing the name and address on the account to mine)?

Will my friend have to pay ETF if he's still in contract when we do a TOL?

Can we do this TOL over the phone, or do we need to go in store?

If anyone can post the details of how they successfully transferred SERO to someone else - I would appreciate it! (specific cust svc # called, dept you were connected to, specific codes, etc)

Transfer of liability requires that you create an account with sprint in your name. Either go into a store or call 1 800 639 6111.

They will run your credit and then hopefully approve you for an account without a deposit.

Once thats done the easiest thing to do is for both parties to go into a corporate store and do the transfer.

Proof of ID will be required.

I think it can be done over the phone as well but dont know any numbers to call.

If the transfer is successful you will take over his contract so no ETF will be charged.

I will be away for a while and wandering if Sprint could temporary indefinitely close the SERO and reopen it after that. I do not care to keep the phone #.

Quote from qwe1234 : I will be away for a while and wandering if Sprint could temporary indefinitely close the SERO and reopen it after that. I do not care to keep the phone #.

You should have made your own thread as this doesn't related to the topic.

But anyway, no, you can't do this, they can put you on a "hold" plan to keep your number, but you won't be able to back on SERO (assuming original SERO) when you return.

Quote from qwe1234 : I will be away for a while and wandering if Sprint could temporary indefinitely close the SERO and reopen it after that. I do not care to keep the phone #.

The plan is no longer available. Once they close it, it's closed for good. There's no such thing as reopening a SERO account. What are you trying to do? Put the account on seasonal hold while you travel out of country?

Quote from babaraul : Transfer of liability requires that you create an account with sprint in your name. Either go into a store or call 1 800 639 6111. They will run your credit and then hopefully approve you for an account without a deposit. Once thats done the easiest thing to do is for both parties to go into a corporate store and do the transfer. Proof of ID will be required. I think it can be done over the phone as well but dont know any numbers to call. If the transfer is successful you will take over his contract so no ETF will be charged.

Does anybody have the exact number to call the department that handles TOL?

Quote from babaraul : Transfer of liability requires that you create an account with sprint in your name. Either go into a store or call 1 800 639 6111. They will run your credit and then hopefully approve you for an account without a deposit. Once thats done the easiest thing to do is for both parties to go into a corporate store and do the transfer. Proof of ID will be required. I think it can be done over the phone as well but dont know any numbers to call. If the transfer is successful you will take over his contract so no ETF will be charged.

What do you mean by open an account? do I have to open a new line with some other plan if I want to transfer Sero?

Quote from 6ixtynin9 : The plan is no longer available. Once they close it, it's closed for good. There's no such thing as reopening a SERO account. What are you trying to do? Put the account on seasonal hold while you travel out of country?

Yes. I'll be out of country for a while. If they can suspend service, but keep the account. They can release the number. My contract is not up yet.

Quote from EyeBaller : You should have made your own thread as this doesn't related to the topic. But anyway, no, you can't do this, they can put you on a "hold" plan to keep your number, but you won't be able to back on SERO (assuming original SERO) when you return.

My appology.

Quote from qwe1234 : Yes. I'll be out of country for a while. If they can suspend service, but keep the account. They can release the number. My contract is not up yet.

This is what's going to happen: You'll need to call into Customer Service and ask them to put your account on a vocational hold (some also refer to it as seasonal plan or vocational hold). Instead of charging you your regular monthly rates, Sprint will charge you flat rate of $8.75/month. If you have TEP - Total Equipment Protection, they will add $7 on top of $8.75. Total comes to $15.75/month to place your account on hold with TEP, and $8.75 without TEP.

In most cases, Sprint will try to talk you into adding on their international packages which I forgot how much it cost. The international package basically allows your phone to catch oversea frequencies to make calls. Catching oversea frequency will only work if your phone has the required band builted in. Anywho, don't agree to it as the package is pretty expensive and coverage is not good.

After you return, call in to have your service restored. This is where it gets really dirty. If you're trying to restore service and your plan is no longer available (which most likely it's not), you're obligated to pick and sign up for a new 2 year plan. There no way around this, unless you want to get slapped with an ETF - Early Termination Fee. If you do not choose a plan within 30 days, they will automatically choose one for you. It might be the $69.99 Everything plan, since this is their most standard plan for now through 2010.

What you should know: Since the SERO plan so old and rates are so low, Sprint finds every reason to get customers off this plan; this is Sprint's only opportunity to do so. For every month your account is placed on hold, your existing contract extends that many month. Remember to ask a lot of question and keep in mind, once they cancel this plan, you can't get it back, regardless if you talk to supervisors, retention, executives.. Good luck.

how many times can one do the transfer of liability? I have 3 SERO plans that I'm thinking of moving elsewhere

Is it possible to sell the SERO? If I am away for 2 years it will cost $840 to keep a line, that will repay itself in 3-4 years, if Sprint will not kill the deal themselves. But, I also like the data and text, so it will take around 2 years to break even. I also will have to pay the retail to buy the phone set.

You can sell the SERO plan; however, you'll get very little buyers as the general public frowns upon it. Also, if Sprint finds out the account was sold, with no hesitation, they will cancel the line and charge you an ETF. The best thing to do is transfer it to a family member (make sure they do not cancel or upgrade the plan), then come back from your trip and have your family transfer it back to you.

I'm not sure how many times you're able to transfer, but I do know that you're only allowed to transfer if you've fullfilled the 30 day trial. If you're still within the 30 day Sprint service trial and wants to transfer, they will ask you to cancel the plan.

Thanks. This is what happened when I was try to transfer.
When I bought the sero, I purchased the lines on different accounts but on my name. Then they told me at the time of one of activations I was not supposed too and told me to transfer liability to a family member as I did not want to have one account because of a referral. A CSR took our personal information over the phone I made a conference call as we were in different locations but Sprint never knew that and told it will be processed in 7 days, but it never was transfered nor accounts merged.
Everything is still under my SSN with different account numbers and separate billing.. Last year a phone gets lost and I called SCR from another my line to manage the lost phone line. However, they detected the line I was called from and turned it down instead of a lost phone (even thought I told them the phone # which was lost).